Well, I was one of the unfortunate souls who was affected by the shutdown of Internet VOIP provider SunRocket last month. Unfortunately, I have not had much luck getting my VOIP service transferred over to a new provider. After almost 2 days of exhaustive research, I decided to switch over the service provded by (appropriately enogh) VOIP.COM. However, I am almost at my wits ends here on the transaction and may find myself looking for another provider very shortly. Bottom line: VOIP has been SWAMPPED by people switching over from SunRocket and I am beginning to wonder if they have the infrastructure to support this many new customers this quickly. To briefly recap: here are they key dates and the stae of my service on those dates:
- July 25th – ordered service
- August 2nd - hardware has not yet arrived; send a support ticket request inquiring to where my phone adapter was
- August 3rd – hardware arrives; perform self install; can make outgoing calls but cannot receive incoming calls
- Augsut 4th – call technical support inquiring as to wether i need to open any ports on my router to allow incoming calls, support says no, but that they are having technical issues
- August 8th – call technical support againl they say they are working on “it”; my old number was finally transferred over
- August 12th – called AGAIN; on hold for 45 mins and then give up
- August 16th – still cannot receive incoming calls; attempt 3 more times to call for support; spend a collective 1 hour 50 minutes on hold and never to get to talk to a technician
THIS IS FUN!
Anyone else having this nightmare?
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